General Questions
What is SAM Moist?
SAM Moist is a skincare brand offering dermatologically tested, hydrating, and soothing products designed for dry to atopic skin types.
Are SAM Moist products suitable for sensitive skin?
Yes!
Our formulations are gentle, free from harsh chemicals, and enriched with skin-loving ingredients.
What are the key ingredients in SAM Moist products?
Our products contain hydrating and soothing ingredients like Urea, Hyaluronic Acid (HA), Glycerin, Panthenol, Niacinamide, Lactic Acid, Ceramide, Citric Acid, Zinc, Allantoin, Aloe Vera Extract, Shea Butter, Sodium PCA, Vitamin E to nourish, protect, and deeply hydrate your skin.
This ensures a comprehensive blend of moisture-locking, skin-repairing, and soothing ingredients!
Are SAM Moist products fragrance-free?
Some products are fragrance-free, while others contain mild, skin-safe scents. Check the product label for details.
Dry & Irritated Skin Concerns
What causes dry skin?
Dry skin occurs when the skin lacks moisture and natural oils. Common causes include cold weather, low humidity, harsh cleansers, excessive bathing, and aging. Skin conditions like eczema, psoriasis, and xerosis can also lead to persistent dryness.
What is xerosis, and how is it different from regular dry skin?
Xerosis is the medical term for extremely dry skin. Unlike occasional dryness, xerosis can cause cracking, itching, flakiness, and discomfort. It often requires hydrating ingredients like Urea, Ceramides, and Hyaluronic Acid to restore moisture.
What ingredients are best for treating dry skin?
The best ingredients for dry skin include:
Hyaluronic Acid – Attracts and retains moisture.
Ceramides – Strengthen the skin barrier and prevent moisture loss.
Urea – Hydrates and gently exfoliates flaky skin.
Lactic Acid – Improves skin texture by removing dead skin cells.
Calamine – Soothes irritation and reduces inflammation.
Glycerin – Acts as a humectant to draw water into the skin.
Can dry skin be a sign of a medical condition?
Yes, chronic dry skin can indicate eczema, psoriasis, atopic dermatitis, or hypothyroidism. If your skin remains persistently dry, irritated, or cracked despite using moisturizers, consult a dermatologist.
How can I prevent my skin from getting too dry in winter?
Use a hydrating cleanser instead of soap-based cleansers.
Apply a moisturizer with Ceramides and Urea immediately after bathing.
Use a humidifier indoors to maintain moisture levels.
Avoid hot showers, as they strip the skin of natural oils.
How does Urea help with dry and flaky skin?
Urea is a powerful humectant and exfoliant. It draws moisture into the skin and softens rough, scaly patches, making it especially beneficial for xerosis, eczema, and psoriasis.
Can ceramide deficiency lead to skin problems?
Yes! A lack of ceramides weakens the skin barrier, leading to moisture loss, irritation, flaking, and conditions like eczema and psoriasis. Regular use of ceramide-enriched skincare can help restore the skin barrier.
What’s the difference between eczema and dry skin?
Eczema is a chronic inflammatory skin condition that causes redness, itching, and flare-ups.Dry skin (xerosis) is mainly caused by environmental factors and a weakened skin barrier.
Eczema-prone skin benefits from Calamine, Ceramides, and Panthenol to soothe irritation.
How do I know if my skin barrier is damaged?
Tightness and dryness even after applying moisturizer.
Increased sensitivity and redness.
Frequent breakouts and irritation.
Peeling or flaky skin.
Can dry skin lead to premature aging?
Yes!
Dry skin lacks moisture, which can cause fine lines and a rough texture. Using Hyaluronic Acid, Ceramides, and Glycerin helps keep skin plump and youthful.
What’s the best skincare routine for extremely dry skin?
Cleanser:
Use a mild, hydrating cleanser with Niacinamide and Panthenol.
Shower:
Use a Moisturizing Body Wash containing Zinc, Allantoin, or Panthenol to hydrate and soothe dry skin while you shower.
Moisturizer:
Look for Urea, Ceramides, or Hyaluronic Acid to prevent moisture loss.
Exfoliation:
Use Lactic Acid or Urea to remove dead skin gently.
Sunscreen:
Always apply SPF 50+ to protect against environmental damage.
Does drinking more water help with dry skin?
Drinking water helps maintain overall hydration, but using the right topical moisturizers with Hyaluronic Acid and Ceramides is essential for keeping the skin hydrated.
What ingredients help with dry, flaky skin?
Key ingredients like Urea, Lactic Acid, and Ceramides deeply hydrate, exfoliate, and repair the skin barrier, making them ideal for treating dryness and rough texture.
What role does Urea play in skincare?
Urea is a humectant that helps attract and retain moisture in the skin. It also has mild exfoliating properties that improve rough, scaly skin.
Order & Shipping
How can I place an order?
You can order directly from our website by adding products to your cart and proceeding to checkout.
Do you offer nationwide shipping?
Yes, we deliver across Bangladesh. Shipping fees and estimated delivery times will be displayed at checkout.
What is your return policy?
We accept returns for damaged or incorrect items. Contact our support team within 2 days of receiving your order.
How can I contact customer support?
You can reach us via:
Facebook Page
Website Contact Form